Yes, you need to create an account before using OyaNow App
Click on any of our categories eg. Oyafood,Click on the prefered store,add your desired menu choice then click on review cart and check out
At the bottom of your OyaNow home screen, click on Track order, then click on track to seecurrent progress or you can click on the option icon at the left part of the home screen, click om my orders/errands then proceed to search for the order needed to be tracked then click on the motorcycle symbol
Why not just let it be and come back to us whenever you want. However, if you still want to deactivate your account please contact our Customer Service Center at 0708 4376 000 or customerservice@OyaNow.ng
You can choose from the different payment methods available below ;Pay on Delivery (Cash or POS), Pay online (Credit or Debit card)
No, they are not negotiable but are subject to change from time to time
You have the right to cancel an order within a reasonable time and before the order becomes a Started Order. If you wish to cancel an order after it has been confirmed and picked from the Partner Service Provider, you will be charged for the order
Our aim is to provide the best delivery services as quick as possible but the timing of your order is determined by taking into account the number of orders and the circumstances being faced by the Partner Service Provider at that time.
Please contact our Customer Service Team on 08123554000 or customercare_abuja@OyaNow.ng so we can help you to resolve the issue
When you place an order through our Service, you will receive a text message via your telephone service providers or email confirming the order
We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to contact our Customer Support Team on 0708 4376 000 or customercare@OyaNow.ng
OyaNow only accept Naira for now
For now, it is strictly Pre paid
We miss you when you don't visit us enough but we never deactivate your account unless you requested it, or for exceptional cases of customers with very high repeated order rejection rate.
Two methods of payment can only be used for two different orders amd must be in full
OyaNow will not share any personal detail that includes credit or debit card information, name, address and phone number with any company or person.OyaNow does not have access to debit or card card details that are uploaded by the customer on our website and/or mobile application.
Prices on OyaNow platforn include VAT.
With PoD, you can pay in cash or with a valid naira bank card to the delivery agent upon receipt of your order.Note:That at Night and also Pick and Drop may not be available for PoD. Please read the terms and conditions to find where Pay on Delivery is not available: https:/www.OyaNow.ng
To cancel your order, tap on the cancel tab on your app interface. Kindly add the reason for your cancellation to help us serve you better next time.
Sorry, Please always check, verify the item delivered when given by the delivery agent. And reject if not matching your order
If your request gets to us on time, We will find out if your request is possible from the store and this would not take more than 45mins asides the normal time of arrival.
If you would wish for OyaNow to re-deliver the order, you will be charged for the delivery services.
Yes a rider will call you once he picks up your order, just to inform you that he is on his way to deliver.
Delivery charges are the costs undertaken by OyaNow and our logistics partners to bring your ordered item(s) to your doorstep.
Items sourced from different Stores separately to make sure that there is no delay in fulfilment of your order. Be rest assured that you will get all your items within the reasonable delivery period
Yes, in as much as it is within our location
Yes we do, We currently deliver to Lagos, Kano, Kaduna
OyaNow is an online platform through which one can gain access to a variety of logistic's services.
No, but an item can be picked up when an errand is missed by a customer
Apologies for the inconvenience caused, please get in touch our Customer Service Call Center at 0708 4376 000 or customerservice_abuja@OyaNow.ng so we can make things right.
You should always refuse to accept any open package, as we will not accept returns of any products unsealed (unless for defective reason). If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Center immediately at 0708 4376 000
Your order will be delivered to you in 45mins - 1 hour. We will also update you if anything comes up that may delay your order arrival.
Go to Google playstore and search for OyaNow, then download and installed the App.
Click on the option icon at the top left of the home screen, click on signup,then create an account
Prices include VAT and local delivery fees can be charged at checkout depending on your address.
To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from "Your Account".
Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.
"Yes, for alcholic drinks. By placing an order that includes alcohol, you confirm that you are at least 18 years old. Oya Now reserves the right to refuse to deliver any alcohol to any person who does not appear, or cannot prove they are, aged 18 or over."
