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OYANOW PRIVACY POLICY

Last Updated: 19/02/2024

This Privacy Policy describes how we collect, use, and share personal information from users of our Food Delivery App (the "App"). Information We Collect: Personal Information: We may collect personal information such as your name, email address, phone number, and delivery address when you create an account on the App or place an order through the App.

Payment Information: We may collect payment information, such as credit card or bank account information, when you place an order through the App. This information is processed through a secure payment gateway and is not stored on our servers.

Location Information: We may collect your location information when you use the App to help us provide relevant information, such as restaurants and menu items available near your location.
Usage Information: We may collect information about how you use the App, such as which pages you visit, the time and date of your visits, and your search queries. Use of Personal Information: To provide the App and its services to you, including processing your orders, delivering food, and communicating with you about your orders and the App. To improve the App and its services, including developing new features and fixing bugs. To communicate with you about promotions, new features, and other updates to the App. To comply with legal obligations, such as responding to subpoenas or other legal requests.

Sharing of Personal Information: Service Providers: We may share your personal information with service providers that assist us in providing the App and its services, such as delivery companies and payment processors. These service providers are bound by confidentiality agreements and are not allowed to use your personal information for any purpose other than providing the App and its services. Business Transfers: If we are acquired by or merge with another company, or if we sell all or a portion of our assets, your personal information may be transferred as part of the transaction.

Legal Obligations: We may disclose your personal information if required by law, such as in response to a subpoena or other legal request. Security of Personal Information: We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee its absolute security. Changes to this Privacy Policy: We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes to this Privacy Policy by posting the updated policy on the App and updating the "Last Updated" date at the top of this policy. Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy. Contact Us: If you have any questions about this Privacy Policy, please contact us at info@oyanow.ng.

Real-Time Location Data Collection: Our app collects and processes your real-time location data to provide you with location-based services and improve your user experience. This includes tracking your location both when you are actively using the app and when the app is running in the background or offline. By using our app, you consent to the collection, storage, and processing of your real-time location data for these purposes. You may withdraw your consent at any time by adjusting the settings on your device or uninstalling the app. Please note that certain features of the app may not function properly if you choose to disable location tracking.

Deleted Users: When a user decides to delete their account from OyaNow, we respect their decision and ensure that their personal information is handled with utmost care. Upon deletion of an account, all personally identifiable information associated with the user is promptly removed from our active databases. However, for legal and regulatory purposes, we may retain certain information such as transaction records, in accordance with applicable laws and regulations. This retained data is securely stored and is solely used for fulfilling legal obligations, resolving disputes, and enforcing our agreements. Rest assured, any retained information is treated with the same level of confidentiality and security as active user data. We are committed to protecting the privacy of all users, including those who have chosen to delete their accounts.

From the main page of the application:

  1. Go to your user profile in the bottom right corner.
  2. Click on the Settings button
  3. Click on the “DELETE ACCOUNT” button If you need assistance deleting your account, please do not hesitate to contact our customer service line at +2348169899988 or email info@oyanow.ng for assistance