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OYANOW PRIVACY POLICY

Last Updated: 23/02/2023

This Privacy Policy describes how we collect, use, and share personal information from users of our Food Delivery App for Android (the "App"). Information We Collect: Personal Information: We may collect personal information such as your name, email address, phone number, and delivery address when you create an account on the App or place an order through the App. Payment Information: We may collect payment information, such as credit card or bank account information, when you place an order through the App. This information is processed through a secure payment gateway and is not stored on our servers. Location Information: We may collect your location information when you use the App to help us provide relevant information, such as restaurants and menu items available near your location. Usage Information: We may collect information about how you use the App, such as which pages you visit, the time and date of your visits, and your search queries. Use of Personal Information: To provide the App and its services to you, including processing your orders, delivering food, and communicating with you about your orders and the App. To improve the App and its services, including developing new features and fixing bugs. To communicate with you about promotions, new features, and other updates to the App. To comply with legal obligations, such as responding to subpoenas or other legal requests. Sharing of Personal Information: Service Providers: We may share your personal information with service providers that assist us in providing the App and its services, such as delivery companies and payment processors. These service providers are bound by confidentiality agreements and are not allowed to use your personal information for any purpose other than providing the App and its services. Business Transfers: If we are acquired by or merge with another company, or if we sell all or a portion of our assets, your personal information may be transferred as part of the transaction. Legal Obligations: We may disclose your personal information if required by law, such as in response to a subpoena or other legal request. Security of Personal Information: We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee its absolute security. Changes to this Privacy Policy: We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes to this Privacy Policy by posting the updated policy on the App and updating the "Last Updated" date at the top of this policy. Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy. Contact Us: If you have any questions about this Privacy Policy, please contact us at info@oyanow.ng.




1. DEFINITIONS

    • • Cookies

      means small sets of data stored in the User’s device.

      • Data Controller (or Owner)

      in this Policy, OyaNow is the Data Controller in respect of the OyaNow Services. This means that OyaNow alone or jointly with others, determines the purposes and means of the processing of Personal Data.

      • Data Processor (or Data Supervisor)

      means the natural or legal person, public authority, agency or other body which processes Personal Data on behalf of OyaNow as the Data Controller, as described in this Policy.

      • Personal Data (or Data)

      means any information that directly, indirectly, or in connection with other information — including a personal identification number (PIN) — allows for the identification or identifiability of a natural person.

      • Sensitive Personal Data

      means any data that reveals your race, health status, ethnic social origin, conscience, belief, genetic data, biometric data, property details (i.e. your location), marital status, family details including names of your children, parents, spouse or spouses, your sex or the sexual orientation.

      • Usage Data

      means information usually collected automatically through the OyaNow App or OyaNow website (or third party services employed through our online platforms) which can include: the IP addresses or domain names of the computers utilized by the Users who use the OyaNow Services, or other location data of Users of the OyaNow Services (both digital and physical), the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page as part of the OyaNow Services ) and the details about the path followed as part of the OyaNow Services with special reference to the sequence of pages visited, and other parameters about the device operating system.

      • User

      means the individual using the OyaNow Services (sometimes also referred to as a “data subject”).




  • 2. TYPES OF DATA COLLECTED AND HOW THAT DATA IS COLLECTED

    • • Among the types of Personal Data that the OyaNow Service collects, by itself or through third parties, there are: Cookies, Usage Data, first name, last name, phone number, email address, personal identification details, payment information and Data communicated while using the OyaNow Service.
      • We collect information from and about you including through:
        • Direct interactions with us or through the OyaNow Agents;
        • Automated technologies or interactions;
        • Third parties or publicly available sources.
      • Complete details on each type of Personal Data collected are provided in the specific explanation texts shown prior to the Data collection.
      • Except for certain Usage Data (which is collected automatically when using the OyaNow Service), Personal Data is freely provided by the User, when using the OyaNow Services. Unless specified otherwise, all Data requested when you use the OyaNow Service is mandatory and if you do not provide this Data it may make it impossible for us to provide the OyaNow Services. In cases where we state that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the OyaNow Services.
      • Users who are uncertain about which Personal Data is mandatory are welcome to contact us via email to info@oyanow.ng or via phone call to +2349062547779.
      • Any use of Cookies – or of other tracking tools – by the OyaNow App or OyaNow website or by the owners of third-party services used by our online services serves the purpose of providing certain of the OyaNow Services required by the User, in addition to any other purposes described in this Policy.
      • Users are responsible for any third-party Personal Data obtained, published or shared through the OyaNow Services and you confirm that you have the third party’s consent to provide the Data to OyaNow or its Data Processor.



  • 3. LEGAL BASIS OF PROCESSING




    4. PURPOSES OF PROCESSING




    5. PLACE OF PROCESSING AND TRANSFERS OF DATA




    6. SHARING DATA WITH THIRD PARTIES




    7. MARKETING




    8. Methods of processing Data




    9. RETENTION TIME




    10. THE LEGAL RIGHTS OF USERS




    11. DETAILS ABOUT THE RIGHT TO OBJECT TO PROCESSING




    12. HOW TO EXERCISE THESE RIGHTS




    13. ADDITIONAL INFORMATION ABOUT DATA COLLECTION AND PROCESSING




    14. Changes to this Policy

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